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Active listening with speaking 3 scripts4/10/2023 Even then, questions are likely to be narrow-mere placeholders between statements-"You agree, don't you, that. Occasionally, you'll get the former-if you're lucky. Virtually every sentence ends in the latter. In the workplace, this is true from CEO to manager to employee – and to HR professional.įor starters, there's an overwhelming imbalance between question-marks and periods. If there's one thing I've learned as an executive coach, it's this: People vastly overrate their ability to listen. Contact him at the e-mail address at the end of this column. He welcomes your questions and suggestions for future columns. Former employment attorney and author Jathan Janove writes for SHRM Online on how to inject greater humanity into HR compliance.
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